I want Return or Refund!

We are happy to replace dysfunctional or damaged products only. This mean we do not accept return/refund for non-damaged, non-dysfunctional  items.

To submit your replacement request:
1/ Take at least 3 pictures at high resolution, from different angles to illustrate the damage/dysfunctionality of the problematic item(s). The most optimal pictures should be taken on a flat surface, with the tag and error of the items clearly displayed.
2/ Send your return/refund request to us by submit a ticket here together with a Shipping label & clear pictures you prepared. Kindly provide your order number/Transaction ID/ Invoice ID for a quicker resolution time. 

The resolution time may take up to 7 business days so we highly appreciate your patience while our Customer Agent is troubleshooting the case. Once your proof is approved, we will process a replacement package or issue a full refund for you without any additional fee and the return of a dysfunctional or damaged item. 

In case you have not received your replacement package after 15 days of a replacement confirmation, kindly contact our Customer Agent for urgent assistance.